Our Commitment to Your Complete Satisfaction
Here, we explain our refund and replacement terms, focusing on quick solutions and an easy process to keep you confident and happy with every purchase.
What is your refund policy for permanent jewelry?
Find clear guidelines on refunds, replacements, and rewelding to ensure your satisfaction with our permanent jewelry and sticker products.
Can I get a replacement if my jewelry breaks?
Yes, we offer rewelding within 14 (fourteen) days of purchase if the break occurs at the weld site. Please email misssteff@atladult.com a picture of the break so we can determine if the break is at the weld site. Include your name, date/location you received your permanent jewelry & a phone number where we can reach you.
After 14 (fourteen) days, if your chain breaks, please let us know. We may still be able to repair your chain for a small fee, depending on where & how the chain broke. In some instances, there may not be enough chain left to reconnect it at the proper length.
When purchasing permanent jewelry, once the chain has been custom measured to fit you & cut, the chain belongs to you & there are no refunds.
Are refunds available for sticker products?
Stickers damaged by postal service are eligible for replacement. Please send a picture of the damaged packaging & stickers to misssteff@atladult.com.
Refunds are not available for stickers purchased in person.